Customer Operations Supervisor (PSRP11226)

Customer Operations Supervisor - PSRP11226

Location: Greenville, South Carolina | On-Site
Industry: Plastics Manufacturing / Distribution
Employment Type: Full-Time | Permanent
Status: Confidential Search – Active
 

Position Summary

Plastic Staffing is conducting a confidential search for an experienced Customer Service & Office Supervisor to oversee daily customer service operations, sales order processing, and office coordination for an established organization within the plastics and industrial materials industry.

This is a hands-on supervisory position combining direct customer support with team coordination, order management, and administrative oversight. The selected individual will be responsible for ensuring customer orders are processed accurately, inquiries are addressed promptly, and communication between customers and internal departments remains organized and consistent.

The ideal candidate will bring experience in manufacturing, industrial distribution, plastics, or a related business environment where customer service involves purchase orders, material availability, order processing, shipping coordination, and ongoing communication with customers.

This opportunity is best suited for a professional who enjoys remaining actively involved in daily operations while providing leadership, guidance, and support to other team members.

Key Responsibilities

Customer Service & Order Management

• Oversee and actively participate in daily customer service activities, including responding to customer emails, telephone inquiries, and order-related requests.

• Review customer purchase orders for accuracy, including product specifications, quantities, pricing, delivery requirements, and shipping information.

• Enter and process customer purchase orders through the company's order management or ERP system.

• Ensure accurate sales order entry, order acknowledgments, and customer documentation.

• Coordinate with purchasing, production, inventory, and shipping teams to confirm product availability and expected delivery dates.

• Monitor open orders, backorders, and outstanding customer requests to ensure timely follow-up.

• Communicate confirmed order updates, shipping schedules, delays, and delivery changes to customers.

• Identify and resolve order discrepancies, customer concerns, and delivery-related issues.

• Prepare and distribute approved pricing updates and customer correspondence.

• Maintain accurate customer records, order documentation, and communication history.

Team Supervision & Office Coordination

• Coordinate daily customer service workloads, office activities, and administrative priorities.

• Assign responsibilities and ensure appropriate coverage for customer inquiries, order processing, and follow-up activities.

• Provide training, coaching, and day-to-day guidance to customer service and office personnel.

• Monitor the accuracy and consistency of sales order processing and customer communication.

• Serve as the primary escalation point for complex customer concerns, order discrepancies, and service-related issues.

• Establish clear expectations for timely customer follow-up, documentation, and internal communication.

• Support consistent application of company procedures, approved pricing, and customer service standards.

• Maintain organized customer files, office records, and shared administrative procedures.

• Coordinate routine office administrative needs and support efficient daily operations.

Cross-Functional Coordination

• Work closely with Sales, Purchasing, Production, Shipping, and Accounting to support accurate order fulfillment and customer satisfaction.

• Coordinate internally to resolve material shortages, shipment delays, pricing discrepancies, and order-processing concerns.

• Maintain visibility of open orders and ensure unresolved matters are assigned appropriate follow-up.

• Communicate customer requirements and order changes accurately across departments.

• Support effective communication between customer-facing personnel and manufacturing or distribution operations.

Operational Reporting & Continuous Improvement

• Prepare and maintain summaries of open orders, backlogs, customer concerns, and workflow priorities.

• Identify recurring order-processing errors, communication gaps, and administrative inefficiencies.

• Recommend improvements to customer service procedures, order accuracy, and internal coordination.

• Support implementation of approved process improvements and updated office procedures.

• Maintain appropriate confidentiality regarding customer information, pricing, and internal business operations.

Required Qualifications

• Experience in customer service, inside sales support, sales order processing, or office operations within manufacturing, industrial distribution, plastics, or a related industry.

• Hands-on experience reviewing purchase orders, entering sales orders, and coordinating customer order fulfillment.

• Working knowledge of order processing, pricing, inventory availability, shipping procedures, and customer account management.

• Experience utilizing ERP systems, order management software, or comparable business systems.

• Proficiency with Microsoft Office, email, and general office applications.

• Strong organizational skills with the ability to manage multiple customer requests, orders, and administrative priorities.

• Excellent written and verbal communication skills.

• Strong attention to detail, particularly when reviewing product specifications, pricing, quantities, and delivery requirements.

• Ability to troubleshoot customer service issues and coordinate solutions across multiple departments.

• Professional, customer-focused approach with strong follow-through and accountability.

• Ability to work independently while collaborating with internal teams.

• Availability to work on-site in Greer, South Carolina.

Preferred Qualifications

• Previous supervisory, team leadership, or office coordination experience.

• Experience within plastics manufacturing, plastic film distribution, industrial materials, or a similar manufacturing-related business.

• Familiarity with customer orders involving technical product specifications and material requirements.

• Experience coordinating with production, converting, purchasing, inventory, or shipping departments.

• Understanding of plastic film specifications such as material type, thickness, width, and roll requirements.

• Experience supporting customer accounts that require ongoing order tracking, pricing updates, and delivery coordination.

• Experience improving customer service workflows, order accuracy, and administrative procedures.

• Ability to train and support team members while remaining actively involved in daily customer service responsibilities.

Ideal Candidate Profile

The ideal candidate is a hands-on customer service or office operations professional with experience supporting manufacturing or industrial distribution customers.

This individual should understand the importance of accurate purchase order processing, timely customer communication, material availability, and effective coordination between sales, purchasing, production, and shipping.

Candidates with previous experience as a Customer Service Supervisor, Customer Service Lead, Inside Sales Supervisor, Sales Support Supervisor, Order Management Supervisor, or Office Coordinator may be particularly well suited for this opportunity.

The successful candidate will be comfortable managing customer concerns, reviewing order details, maintaining accurate records, and providing day-to-day guidance to other team members.

This is not a traditional office management position focused exclusively on administrative oversight. The selected individual must be willing to remain actively involved in customer service, order processing, and daily operational responsibilities.

Why Consider This Opportunity

• Opportunity to join an established organization serving industrial and manufacturing customers.

• Hands-on supervisory role with direct involvement in customer service and daily operations.

• Combination of customer relationship management, team coordination, and office administration.

• Opportunity to work closely with Sales, Purchasing, Production, and Shipping teams.

• Ability to contribute to improved customer service, order accuracy, and operational efficiency.

• Opportunity to strengthen internal processes and support continued business growth.

Confidential Application

This is a confidential search conducted by Plastic Staffing on behalf of an established organization within the plastics and industrial materials industry. The hiring company's identity and additional company-specific information will be discussed with qualified candidates during the recruitment process. Candidate information will not be submitted to the client without the candidate's knowledge and approval.

Qualified professionals interested in this opportunity are encouraged to submit their resumes through PlasticStaffing.com or contact the recruiter below.

For More Information

Maria Abelardo | Recruiting Director
Plastic Staffing | A Division of National Search Group, Inc.
Direct: (754) 241-9507
Email: [email protected]

Plastic Staffing is an equal opportunity employer committed to providing equal employment opportunities to all qualified candidates.